PR is all about good news (most of the time). In Devon, we love to celebrate positive stories, and the county is full of people doing fantastic things in business, community and charity. However, sometimes people don’t realise they’re sitting on a great story!
Two of my clients in East Devon almost missed the opportunity for a shout out this summer, not realising the PR gold they were sitting on. Luckily, social media did its thing, and I was alerted to both stories by comments on Facebook and Twitter.
In the first instance, Otter Nurseries received an SOS call from celebrity gardener, Alan Titchmarsh who was in desperate need of coastal plants for a garden makeover in North Devon he was doing for his programme, Love Your Garden.
The makeover was for a man who had lost his sight after an aneurism, and Sir Alan had been let down by a supplier. He had rung garden centres across Devon before calling Otter Nurseries. Carla, the young lady who took his call, couldn’t believe it was him at first! Alan was delighted when Otter Nurseries was able to fulfil his requirement and sent his production team to collect the plants. When they arrived, they also had a wish list for lots of other supplies, which staff managed to get together for them in record time. A great good news story, I thought – and local press agreed. Read it here.
I recently learned that I’d missed another lovely story from Otter Nurseries, where a female member of staff grabbed her tools and fixed a customer’s car right there in the garden centre’s car park!
Over in Ottery town centre, I’ve recently started working with chef Robin Rea of the Rusty Pig. Robin has a great business, combining an exclusive dining experience with a specialist butchers shop selling fantastic air-dried charcuterie. I noticed on Facebook that Robin had been awarded Gold in the Taste of the West awards. When I asked him if he’d created any publicity around it, he said that he’d put it on social media…. A couple of hours and one press release later, the local papers again were delighted to print the story of his success. Read about it here.
The moral of this blog is to tell your PR agency whenever something good happens. I’ve lectured (in the nicest possible way) both the above clients not to dismiss anything, but get in touch asap. After all, it’s my job to get their good news out there and there’s nothing I like better!